Refund policy

Last updated: 8 October 2026

CLUB KIT AND MERCHANDISE
Please choose sizes carefully: kit is not refunded for a wrong size or a change of mind. If you ordered the wrong size of an item other than a costume, we can exchange it for another size within 7 days of receiving it, provided it is unused, unworn and unwashed, in its original condition and packaging, and the size you want is in stock. Courier costs for an exchange may be payable by you.

COSTUMES AND SWIMWEAR
For hygiene reasons, costumes and swimwear cannot be returned or exchanged, whether or not they have been worn.

FAULTY OR INCORRECT ITEMS
If an item arrives faulty, damaged or different from what you ordered, contact us within 7 days of receiving it with your order number and, where you can, photographs of the item and its packaging. The club will assess it and decide the appropriate resolution.

MEMBERSHIP AND NIPPER FEES
Membership applications are subject to acceptance by the club under its Constitution. If an application is not accepted, the fee is refunded in full. Once a membership has been accepted and the season has begun, fees are not refundable except where the Executive Committee agrees otherwise. Please contact the Secretary at secretary@durbansurf.co.za before paying if you are unsure which membership applies to you.

YOUR RIGHTS
Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act, including the right to cancel an online purchase within 7 days of receiving the goods.

HOW TO ARRANGE AN EXCHANGE
Email secretary@durbansurf.co.za with your order number and the item you want to exchange, or phone 031 337 0448. The full terms are in our Shipping, Returns & Refund policy.